Responsible Gaming
Gaming Should Be Entertainment
At Leven River Retreat, we believe that online gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. Pokies and other games of chance are designed for fun and should never be relied upon as an income source.
Please gamble responsibly and within your means. Set limits you can afford to lose and stick to them.
Age Verification
You must be 18 years of age or older to participate in online gaming in Australia. We take age verification seriously and comply with all Australian gaming regulations.
If you are under 18, please do not use our services. Parents and guardians are encouraged to discuss responsible gaming with young people in their care.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognize any of the following signs in yourself or someone you know, seek help immediately:
- Constantly thinking about gambling or past gambling experiences
- Gambling with increasing amounts of money to achieve the same excitement
- Repeated unsuccessful attempts to control, cut back, or stop gambling
- Becoming restless or irritable when trying to reduce or stop gaming
- Using gambling to escape problems, anxiety, depression, or stress
- Chasing losses by gambling more to recover money lost
- Lying to family, friends, or therapists about the extent of your gambling
- Jeopardizing relationships, education, or employment due to gambling
- Relying on others to provide money to cover gambling-related losses
- Borrowing money or using credit to fund gambling activities
If you experience any of these signs, professional help is available and seeking support is a sign of strength, not weakness.
Self-Help Tools & Limit Settings
We provide responsible gaming tools to help you maintain control. Consider using these features:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose during a gaming session
- Session Limits: Restrict the length of time you spend gaming in one sitting
- Reality Checks: Receive regular pop-up notifications during play to remind you of your activity
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing gaming services
- Account Closure: Request permanent closure of your account if you wish to stop completely
These tools are designed to support you in maintaining healthy gaming habits. We encourage all users to activate at least one limit setting when opening an account.
Support Organizations & Helplines
If you or someone you know is struggling with problem gambling, professional support is available:
Australia
- Gambling Help Online – Free, confidential counselling and support
www.gamblinghelponline.org.au
Phone: 1800 858 858 (24/7, free call) - Gamblers Anonymous Australia – Peer support groups across Australia
Phone: 1300 309 966 - Your local state-based gambling help service – Contact your state's health department for region-specific support
International Support
- United Kingdom
GamCare: www.gamcare.org.uk
GamStop: www.gamstop.co.uk - Canada
Responsible Gambling Council: www.responsiblegambling.org - United States
National Council on Problem Gambling: www.ncpgambling.org
NCPG National Problem Gambling Helpline: 1-800-522-4700
All support services offer confidential assistance. There is no shame in seeking help – it's a positive step towards recovery and wellbeing.
If You Need Help
If you believe you have a problem with gambling, please reach out for support immediately. Help is available, and recovery is possible.
Contact Gambling Help Online on 1800 858 858 (24/7, free) or visit their website for live chat counselling.
Your wellbeing is important to us. We are committed to providing a safe gaming environment and supporting responsible gaming practices.